Your Questions Answered.
Welcome to our comprehensive FAQ section. We've compiled a list of the most common inquiries to provide you with quick and clear answers. If you can't find what you're looking for, our support team is always ready to assist.
Frequently Asked Questions
Ordering & Account
Placing an order with Tech Solutions Inc. is straightforward. Simply browse our product categories, select the items you wish to purchase, and add them to your shopping cart. Once you're ready, proceed to the checkout page where you can enter your shipping and payment details. You'll receive an order confirmation email shortly after your purchase is complete.
We process orders quickly to ensure prompt delivery. If you need to change or cancel your order, please contact our customer service team immediately at +1 (212) 691-8888 or via email at [email protected]. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible if the order has already been processed for shipping.
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also log in to your user account and view your order history to find tracking information there. Please allow 24-48 hours for the tracking information to update after you receive the shipping confirmation.
While you can check out as a guest, creating an account offers several benefits, including faster checkout on future purchases, access to your order history, and exclusive promotions. We recommend creating an account for the best shopping experience.
Products & Services
Yes, at Tech Solutions Inc., we stand behind the quality of our products. All our items come with a manufacturer's warranty, and we offer a satisfaction guarantee. If you are not completely satisfied with your purchase, please refer to our Shipping & Payment page for details on returns and exchanges.
Detailed specifications for each product can be found on its respective product detail page. Look for sections such as "Technical Details," "Ingredients," or "Usage Instructions." If you require further information, please don't hesitate to reach out to our support team.
Yes, Tech Solutions Inc. is equipped to handle custom solution requests and bulk orders for businesses and organizations. Please contact our sales department directly to discuss your specific needs and receive a tailored quote. You can reach us at [email protected] or by phone at +1 (212) 691-8888 during business hours (Mon-Fri: 9:00 AM - 6:00 PM).
Shipping & Returns
Delivery Information
We offer various shipping options to meet your needs, including standard and expedited services. Shipping costs are calculated based on your order's weight, dimensions, and destination. You can view the exact shipping costs for your order on the Shipping & Payment page or during the checkout process before finalizing your purchase.
Currently, Tech Solutions Inc. primarily ships within the United States. For international shipping inquiries, please contact our customer service team at [email protected] to discuss potential options and feasibility. We are always looking to expand our reach.
Estimated delivery times vary depending on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, while expedited options can deliver within 2-3 business days. You can find more detailed information on our Shipping & Payment page.
Returns & Refunds
We aim for your complete satisfaction. If you are not happy with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange. Items must be in their original condition and packaging. Please visit our Shipping & Payment page for detailed instructions on how to initiate a return.
Once your return is received and inspected, we will send you an email notification. Refunds are typically processed within 5-10 business days, depending on your bank or credit card company. The refund will be applied to your original method of payment.
In the unfortunate event that your item arrives damaged or defective, please contact us immediately within 48 hours of delivery. Provide your order number and clear photographs of the damage. We will arrange for a replacement or a full refund at no additional cost to you. Your satisfaction is our priority.
Still Have Questions?
Our dedicated customer support team is here to help! If you couldn't find the answer you were looking for in our FAQ, please don't hesitate to reach out. We're committed to providing you with the best possible assistance.
